Man and Van Islington Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Islington provides removal, man and van, collection, delivery and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man and Van Islington, the provider of the services.

1.2 "Customer" means any individual, business, organisation or other party who requests, books or uses the services of the Company.

1.3 "Services" means any removal, transport, man and van, delivery, collection, loading, unloading, packing, unpacking, or related services provided by the Company.

1.4 "Goods" means the items, belongings, furniture, equipment or materials that are the subject of the Services.

1.5 "Booking" means a confirmed request for Services made by the Customer and accepted by the Company.

1.6 "Service Area" means the locations and routes in which the Company operates removal and man and van services, including collections and deliveries to and from Islington and surrounding areas, as agreed at the time of booking.

2. Scope of Services

2.1 The Company provides man and van services, household and office removals, small and medium moves, local deliveries, collections and transport of Goods within the Service Area and to other agreed destinations.

2.2 The exact scope of the Services to be provided, including the number of staff, size of vehicle, locations, dates and times, will be agreed with the Customer at the time of booking.

2.3 The Company reserves the right to refuse to carry any Goods which, in its sole discretion, are unsafe, illegal, hazardous, excessively heavy or otherwise unsuitable for transport.

3. Booking Process

3.1 Bookings may be made by the Customer through the Company’s chosen contact and booking methods, as made available from time to time.

3.2 When making a booking, the Customer must provide full and accurate information, including:

(a) Collection and delivery addresses;

(b) Date and preferred time of the move or transport;

(c) Details of the Goods to be moved, including approximate volume, special items, or items requiring disassembly or special handling;

(d) Details of access at both collection and delivery points, including parking restrictions, stairs, lifts, and any other potential obstacles;

(e) Any other information that may be relevant to the safe and efficient performance of the Services.

3.3 A Booking will be considered confirmed only when the Company has accepted the booking details and, where required, the Customer has paid any applicable deposit or prepayment.

3.4 The Company may, at its discretion, decline a booking request or propose alternative dates, times, or service options.

4. Estimates and Quotations

4.1 Any estimate or quotation provided by the Company is based on the information supplied by the Customer. It is the Customer’s responsibility to ensure that all information is complete and accurate.

4.2 If the actual work differs from the description provided at the time of quotation, the Company reserves the right to adjust the price accordingly. This includes, but is not limited to, additional items, increased volume, delays caused by access issues, waiting time, or additional labour requirements.

4.3 Unless stated otherwise, quotations are exclusive of any congestion charges, tolls, parking fees, permits, fines, or other charges incurred in connection with the provision of the Services. Such charges will be payable by the Customer.

5. Payments and Charges

5.1 The Customer agrees to pay the Company’s charges for the Services, which may be based on hourly rates, fixed prices, or a combination, as specified at the time of booking.

5.2 The Company will inform the Customer of accepted payment methods. Payment may be required in advance, on completion of the Services, or as otherwise agreed in writing.

5.3 Where a deposit or full prepayment is required, the Booking will not be confirmed until payment has been received by the Company.

5.4 If payment is not made on the due date, the Company reserves the right to:

(a) Suspend or cancel the Services;

(b) Charge interest on overdue amounts at a reasonable rate from the due date until payment is received in full;

(c) Retain Goods in its possession as a lien for unpaid charges, where permitted by law.

5.5 All charges are exclusive of any applicable taxes or statutory charges, which will be added where required by law.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a Booking by giving notice to the Company through the same or another agreed communication channel.

6.2 The Company may apply cancellation charges as follows, unless otherwise agreed:

(a) If the Customer cancels more than 48 hours before the agreed start time, any deposit may be refunded or transferred at the Company’s discretion;

(b) If the Customer cancels less than 48 hours but more than 24 hours before the agreed start time, the Company may retain part or all of any deposit, or charge a reasonable cancellation fee;

(c) If the Customer cancels less than 24 hours before the agreed start time, fails to be present, or is not ready when the team arrives, the Company may charge up to the full quoted price.

6.3 If the Customer wishes to amend the date, time, locations, or scope of the Services, the Company will use reasonable efforts to accommodate the change, subject to availability. The Company may adjust the price to reflect any change in the Services.

6.4 The Company reserves the right to cancel or reschedule a Booking due to circumstances beyond its reasonable control, including but not limited to vehicle breakdown, staff illness, severe weather, road closures or other unforeseen events. In such cases, the Company will endeavour to offer an alternative date or time, or a refund of any prepayments for Services not provided.

7. Customer Responsibilities

7.1 The Customer is responsible for:

(a) Ensuring that all Goods are properly packed, secured and ready for loading, unless packing services have been agreed;

(b) Providing accurate information regarding the nature, quantity and condition of the Goods;

(c) Ensuring suitable access, including parking arrangements, at collection and delivery locations;

(d) Obtaining any permits, authorisations or approvals necessary for loading and unloading;

(e) Being present, or arranging for an authorised representative to be present, during collection and delivery to supervise and sign for completion.

7.2 The Customer must not request the Company to transport any items that are illegal, dangerous, flammable, explosive, corrosive, perishable, or otherwise unsuitable for transport.

7.3 The Customer must notify the Company in advance of any items of high value, fragile items, or items requiring special care or equipment.

8. Company Responsibilities

8.1 The Company will provide the Services with reasonable care and skill and in accordance with these Terms and Conditions.

8.2 The Company will take reasonable steps to protect the Customer’s Goods and property during the move, including the use of suitable equipment, blankets and securing methods where appropriate.

8.3 The Company may, where agreed, assist with dismantling and reassembling certain items. This is carried out at the Customer’s risk, particularly where items are old, worn or have pre-existing weaknesses.

9. Limitations of Liability

9.1 The Company’s liability for loss of or damage to Goods is limited to a reasonable amount, taking into account the nature and value of the Goods and the level of charges paid for the Services, unless otherwise agreed in writing.

9.2 The Company will not be liable for:

(a) Loss or damage arising from the Customer’s failure to properly pack or protect Goods;

(b) Loss of or damage to items of a fragile nature, including but not limited to glass, china, artwork, mirrors, or electronics, unless the Company has packed those items;

(c) Damage to furniture or Goods which require disassembly or reassembly, unless caused by the Company’s negligence;

(d) Any indirect or consequential loss, including loss of profits, loss of business, loss of opportunity or loss of enjoyment;

(e) Loss or damage arising from fire, flood, accident, weather conditions, acts of third parties or other events beyond the Company’s reasonable control.

9.3 The Company will not be liable for any loss or damage where the Customer has not notified the Company of the alleged issue in writing within a reasonable period, and in any event no later than seven days after completion of the Services.

9.4 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, or any other liability which cannot be excluded or limited by law.

10. Insurance

10.1 The Company maintains insurance appropriate to its operations, in accordance with applicable legal requirements.

10.2 The Customer is responsible for arranging any additional insurance cover they consider necessary for their Goods, including cover for high value or fragile items.

11. Delays and Waiting Time

11.1 The Company will use reasonable efforts to arrive at the agreed time and complete the Services within the estimated timeframe, but time is not of the essence unless agreed in writing.

11.2 The Company is not liable for any delays caused by traffic, road conditions, access issues, or other circumstances beyond its control.

11.3 Where delays or waiting time are caused by the Customer, including lack of access, unprepared Goods or paperwork issues, the Company may charge for additional time at the applicable hourly rate or as otherwise agreed.

12. Parking, Access and Charges

12.1 The Customer is responsible for ensuring suitable parking arrangements are available for the Company’s vehicles at both collection and delivery locations.

12.2 Any parking fines, penalty charges, permits, or related costs incurred as a direct result of inadequate parking arrangements or incorrect information provided by the Customer may be added to the Customer’s bill.

12.3 The Customer must inform the Company in advance of any access restrictions, narrow streets, height limits, or other limitations which may affect the choice of vehicle or route.

13. Waste and Disposal Regulations

13.1 The Company is not a licensed waste carrier for general household or commercial refuse unless explicitly stated. The Company will not remove, transport or dispose of waste materials in breach of any applicable regulations.

13.2 The Customer must not request the Company to dispose of items that are classified as hazardous waste, including but not limited to chemicals, paints, solvents, asbestos, gas cylinders, fuel, clinical waste, or similar materials.

13.3 Where the Company agrees to remove unwanted items such as old furniture or appliances, this will be limited to lawful disposal methods. Any additional fees charged by disposal facilities, recycling centres or local authorities will be payable by the Customer.

13.4 The Customer is responsible for ensuring that any items presented for removal and disposal can lawfully be disposed of and that they have the right to request such disposal.

14. Complaints

14.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be addressed promptly.

14.2 Any formal complaint regarding loss or damage should be submitted in writing within seven days of completion of the Services, providing full details and any supporting evidence.

14.3 The Company will investigate complaints in good faith and aim to reach a fair resolution with the Customer.

15. Data Protection and Privacy

15.1 The Company may collect and process personal data from the Customer, including name, address, contact details and service details, for the purpose of managing bookings, providing Services, handling payments and administration.

15.2 The Company will handle personal data in accordance with applicable data protection laws and will not share personal data with third parties except where necessary to deliver the Services, process payments, comply with legal obligations, or with the Customer’s consent.

16. Force Majeure

16.1 The Company will not be liable for any delay or failure to perform its obligations where such delay or failure is due to events beyond its reasonable control, including but not limited to acts of God, adverse weather, war, terrorism, strikes, industrial disputes, road closures, pandemics, or governmental restrictions.

16.2 In such circumstances, the Company may suspend or reschedule the Services and will use reasonable efforts to minimise disruption to the Customer.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

18. General Provisions

18.1 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior understandings or agreements, whether written or oral.

18.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

18.3 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

18.4 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company.

18.5 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Booking will apply to that Booking.



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Do you want to make sure that you’re getting the very best deal when hiring man and van Islington? When you book through our helpful customer service advisors, you can rest assured that the deal you’re getting will be the best! So no matter what job you need doing, make sure you think of us when looking for a reputable man and van hire company in NW1. Not only will you be getting the best price, but we’ll also make sure the job is done to the very highest of standards!

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Islington Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 4 Aztec Row
Postal code: N1 0PW
City: London
Country: United Kingdom

Latitude: 51.5351470 Longitude: -0.1052030
E-mail:
[email protected]

Web:
Description: Now you have the chance to enjoy the best man and van services in Islington, N1 at great price. Get in touch with us today!
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